We’re Always Here for You
At BulletTrain, one of our favorite things is hearing from our customers. If you have a question or concern, we are always happy to help. We’ve built great relationships with many of our customers. In fact, a lot of the feedback we receive from our customers helps us to constantly improve and enhance our products.
Live Support:
Monday-Friday 10a-7p Pacific Standard Time:
(415) 440-1400
Information and General Inquiries:
Order Inquiries:
BulletTrain Express Support:
BulletTrain SAFE Wallet Support:
Return Policy
All BulletTrain products are built-to-last and satisfy, and we want you to be 100% satisfied with your purchase. That is why we offer a 14 day return policy. If you wish to return a product to us, please email support@bullettrain.com within 14 days of delivery and we will assist you in facilitating the return by issuing an RMA (Return Merchandise Authorization). If the item is returned undamaged, with all its original packaging, we will exchange it, or issue a refund based upon the original payment method. All shipping costs are non-refundable.
Domestic Shipping Policy
We typically process and ship orders Monday through Friday excluding major holidays. Orders made after 3pm are processed for shipment the following day, regardless of shipment method selected.
International Shipping Policy
BulletTrain will not be responsible for any customary import fees incurred by the importation of products into countries outside the United States. International orders shipped outside the U.S. are subject to customary fees which include all import duties, VATs, tariffs, and brokerage fees. The person importing the product is completely responsible for paying any and all import fees to the carrier when the item is delivered. If customer refuses to pay above mentioned import fees, the shipment will likely be abandoned in the destination country, and will be destroyed by the carrier or by the Customs agency in respective country.
If the item is returned BulletTrain, a refund for the price of the product will be credited back to the original method of payment, minus all shipping and handling fees, as well as a 20% restocking fee. Legally BulletTrain is required to declare the full retail value, also known as the purchase price, as well as the commercial purpose of product on customs documentation and waybills. BulletTrain will not declare a lower value on any package, only the purchase price paid, and will not designate as a sample or gift.
Order Confirmation
An email order confirmation is sent out via email immediately after your order is placed. An additional email is generated when your order is shipped. This second email includes your tracking number or delivery confirmation link, depending on method of shipment.
Warranty Information
For information on the warranty governing your BulletTrain product please check out our legal page.
