Answers To All Your Questions

At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain eXpress Keyboard Platform on this page. If you have a question that is not answered, please contact us at info@bullettrain, and we'll add it.

What makes the All-New Express “All-New and Improved”?

The all-new BulletTrain eXpress Keyboard Platform was completely redesigned from the ground up. We took all the learning and insight we gained from the first two generations of the Aluminum BulletTrain eXpress Keyboard Platform, and incorporated it into the all-new version. The all-new BulletTrain eXpress Keyboard Platform is similar in many ways to the original, and at the same time, quite different.

The all-new BulletTrain eXpress Keyboard Platform is made from glass-reinforced polycarbonate, which makes it almost 50% lighter. Also, the Apple keyboard is now flush with the wrist-wrest and the Apple Magic Trackpad is now countersunk by almost a quarter inch, below the wrist-wrest.

How much will it cost to ship my BulletTrain eXpress, and how long will it take them to get to me?

We include free standard shipping to all U.S. orders, which are typically sent via USPS, UPS or Fedex, and include tracking.

We charge a flat $30 fee for all international orders. We are working with distributors in Europe, Asia and Australia so in the future you will be able to buy the BulletTrain eXpress Keyboard Platform locally.

My keyboard won't sit flat, so it bangs and bounces when I type. Can I fix this?

Yes!!! If you follow the "Setting Up Your BulletTrain eXpress" instructions in the box, your keyboard will lay completely flat, and actually lock into place. The image below shows the instructions that come in the all-new BulletTrain eXpress Keyboard Platform box.

Essentially, you need to press down firmly with your two thumbs on the Command keys, and at the same time, press on the back edge of the Apple keyboard (above the battery compartment), which will snap it firmly into the C-channel. Doing so will result in making certain the keyboard "locks" firmly in place. We are woking on a video that shows this installation process and will add it soon.

What is included in the box?

You get the BulletTrain eXpress Keyboard Platform, which comes in a protective woven bag, that can be reused for protecting the BulletTrain eXpress Keyboard Platform when you travel with it in your backpack, messenger bag, or briefcase. The Apple keyboard and Magic Trackpad are not included, and sold separately.

Will the BulletTrain eXpress Keyboard Platform work with an older Mac Laptop?

Yes it will. We have have tested the BulletTrain eXpress Keyboard Platform with a 2008 MacBook running OSX Lion, and it works flawlessly.

Will the BulletTrain Express work with a PC?

The BulletTrain eXpress Keyboard Platform is PC compatible!! The Apple Wireless Keyboard pairs and is immediately recognized by PCs with built-in Bluetooth compatibility. Pairing the Magic Trackpad is a tiny bit trickier as you'll have to download a third party driver, but we've got some links for you that make it super easy.

We have a detailed article on the BulletBlog about compatibility with windows. The BulletTrain eXpress Keyboard Platform works well with Windows XP, Windows Visa, Windows 7 and it works really well with Windows 8.

My cursor keeps jumping around. Is there a way to fix it? Is there a way to create custom gestures for my trackpad?

We have not experienced an issue with the all-new BulletTrain eXpress Keyboard Platform which would cause the cursor to jump around randomly, and this is due to the fact that the trackpad is countersunk a quarter inch. In the event you ever experience a jumping cursor we have a perfect solution. On our pervious genertaion of the BulletTrain eXpress Keyboard Platform we partnered with Better Touch Tool to develop a great solution.

To read more about this solution check out our article. Better Touch Tool also allows you to create custom gestures for your trackpad.

Do I need to keep the BulletTrain eXpress Keyboard Platform on a level surface?

The Express is designed to give you the freedom to use your keyboard and trackpad however and wherever you want. We engineered the Express to be especially lap-friendly. For the times when it’s not in your lap, the chasis on your Express will automagically auto-leveling itself on any semi-flat surface. The BulletTrain eXpress Keyboard Platform is also the only wireless keyboard and pointing device you can also use while standin up. For instance, if you are giving a keynote presentation on a stage, you can walk around the stage while useing the entire BulletTrain eXpress Keyboard Platform

Is the BulletTrain eXpress Keyboard Platform really the ultimate keybaord for controlling a Mac Mini Media Center?

Yes. The BulletTrain eXpress Keyboard Platform is the very first device to truly deliver on the promise of convergence. In other words, if you pair an eXpress with a Mac Mini that is connected to a large flat screen TV, you open up an entirely new world of possibility. Most set-top boxes only allow you to watch video, and the remote controls typically lack a keyboard. With the BulletTrain eXpress Keyboard Platform and a Mac Mini Media Center, you can not only watch YouTube, Hulu and Netflix, but you can do EVERYTHING you would normally do on a computer. This means you can send and recieve email. Check Twitter or Facebook. You can even work with pro applicaitons like Adobe Photoshop and Illustrator, or imagine editing video in Final Cut Pro from the comfort of your couch. You get the idea.

Can I pair multiple BulletTrain eXpress Keyboard Platforms with the same computer?

Yes!!! Pairing multiple BulletTrain eXpress Keyboard Platforms with the same computer opens up an entire world of possibility. For instance, this perfectly facilitates two people colaborating. In other words, two people can take turns controlling the computer as they work on a Photoshop image, or any application. Pairing two BulletTrain eXpress Keyboard Platform make for a great teaching tool, in the sense that one person can "show" another how to do something, then, without playing musical chairs, the other person can attempt the same thing.

Does the BulletTrain eXpress Keyboard Platform work well in a boardroom?

Yes!!! The BulletTrain eXpress Keyboard Platform is the ultimate presentation tool for a boardroom. As mentioned above, multiple BulletTrain eXpress Keyboard Platforms can be paired to the same computer, which allows people in a boardroom to collaborate during a presentation whithout having to move around. Also, having a BulletTrain eXpress Keyboard Platform live on the boardroom table frees up space and looks much, much cleaner than having a keyboard and mouse on the table.

Does the BulletTrain eXpress Keyboard Platform work well in a classroom?

The all-new BulletTrain eXpress Keyboard Platform is a superb teaching tool. Not the teacher is no longer stuck in a stationary position. Now they can pick-up the eXpress and wander around the classroom. They can even sit down next to a student, and hand the student the eXpress to allow them to input data, or take over the presentation.

Will the eXpress still allow me the choice of using Apple's Magic Trackpad tactile click or tap to click?

Absolutely!!! Some accessories for the Apple Keyboard and Magic Trackpad only allow you to use tap to click. That's just not the way we do things at BulletTrain. The BulletTrain eXpress was designed to maintain all of the Magic Trackpad's functionality including the tactile click.

Is the BulletTrain eXpress Keyboard Platform really the Ultimate Ergonomic keyboard?

Yes. It is highly counter-intuitive to realize that a laptop for factor keyboard is the ultimate ergonomic keyboard. This is due to the fact that laptop keyboards have built-in wrist wrests that support you palms and wrist. The BulletTrain eXpress Keyboard Platform also elevates your wrists in a way that allows your elbows to move away from body, which translates into comfort.

BulletTrain has sold many BulletTrain eXpress Keyboard Platforms over the years to customers with sever Carpal Tunnel sydndrom and RSI (Repetitive Stress Injury). Every one of these customers we have spoken with have told us the BulletTrain eXpress Keyboard Platform significantly elimantes these challenges, and many customers have reported the symptoms of their RSI and Carpal Tunnel immediately go away.

What is your return policy?

All BulletTrain products are built-to-last, and we want you to be 100% satisfied. That is why we proudly offer a 14 day return policy. If you wish to return a product to us, please email support@bullettrain.com within 14 days of delivery and we will assist you in facilitating the return by issuing an RMA (Return Merchandise Authorization). If the item is returned undamaged, with all its original packaging, we will exchange it or issue a refund based upon the original payment method. Shipping costs are non-refundable.

Do you offer a warranty?

The BulletTrain eXpress Keyboard Platform comes with a one year warranty against defects in materials and workmanship, from the date of original retail purchase. This warranty excludes damage resulting from abuse, modification, accident, or other causes that are not defects in materials and workmanship. If you have a challenge with your BulletTrain eXpress during your warranty period, please contact us and we will repair or replace it for you.

Is the BulletTrain eXpress Keyboard Platform compatible with all Apple wireless keyboards?

Yes. To the best of our knowledge, it is compatible with all international Apple wireless keyboard and fits and works perfectly with them.

Is the BulletTrain eXpress compatible with the WIRED Apple mini keyboard which uses a USB cable?

Yes. It works fine.

Does BulletTrain have any intention of making a BulletTrain Express for the full-size Apple keyboard with the numeric keyboard?

No. We are open-minded, but we don’t see a benefit to making such a product.

How can I contact BulletTrain?

We are always happy to help. You can contact us at the following email addresses:

info@bullettrain.com
support@bullettrain.com

Hardware and System Requirements

• • BulletTrain Aluminum eXpress Keyboard Platform requires an Apple Wireless Keyboard and Apple Magic Trackpad. (Not included with BulletTrain Aluminum eXpress & sold separately).

• • Bluetooth-enabled Mac Computer.

• • Mac OS X Snow Leopard v10.6.4, or later with the latest software update.

• • Windows PC Compatible.

BulletTrain eXpress Keyboard Platform Specs without Apple Wireless Keyboard & Magic Trackpad

• Weight: 1.10 Pounds (.498 Kilograms). Weight in box with woven protective envelope 1.65 Pounds (.748 Kilograms). Shipping weight includeing shipping box and material is rounded up to 3 pounds.

• Dimensions: 13.07 Inches (33.2 Centimeters) wide by 9.65 Inches (24.5 Centimeters) tall. Height of top platform sits at .8.7 inches (22.1.97 Centimeters) in front, and 1.265 inches (3.21 Centimeters) in rear.

• Made from glass reinforced polycarbonate with 3 step paint process, including protective clear UV overcoat.

Environmental Statistics

• BulletTrain is absolutely committed to protecting Mother Earth, thus the BulletTrain Aluminum eXpress is a 100% Environmentally Friendly Green product and Made from materials that are 100% Recyclable.

Country Of Origin

• Patent Pending Design by Jake Ehrlich. Made in China.